Troubleshooting guide
What Arrives in the Crate: Voltage, Interface Language, Wear Parts and the First Hour
Delivery checks cover the supply voltage, interface language, transport condition, operating manual and replacement wear parts. What we set before shipment, and what to check in the first hour.
Technically reviewed by: Lao Xiaoyu (劳晓宇) · Senior Engineer
Content updated:
Review confirmed:
We set the voltage for your country and ship the English interface and manual. For wear parts, every quote lists them with unit price and the location they ship from. At receiving, check the machine label, electrical supply, documents and transit condition before the first production run; confirm the exact included accessories against your quote.
These checks are part of preparing a machine for use at your site. This guide states what we do before shipment and what you should check in the first hour, so the first day is spent running wire and not opening a cabinet with a screwdriver.
Before the crate closes
Voltage set for your country. the voltage, phase and frequency confirmed for the installation, set and tested on the machine before crating and written on the packing list. Where a machine runs a transformer for 110 V, the transformer is fitted and bolted to the frame, not placed in the box.
Interface and manual in English. The screen ships with English selected. The manual covers setup, recipe entry, unit selection and the fault list — what to do when the machine stops, in the order the machine reports it. Where a machine has printed panel labels rather than a screen, the labels are English.
Internal connections checked after transport packing. Every internal plug is seated and every board and transformer is bolted before the cabinet closes, and checked again after the machine is strapped in the crate, because the crate is where things come loose.
Recipe and sample run for your wire. If you sent wire before ordering, the recipe we ran it on — cutter diameter, strip lengths, feed pressure — is written on a card in the crate and the sample video is in your inbox. The machine should reproduce it on the first ten pieces.
Wear parts named and priced. The quote lists the wear parts for that machine — blades, guide tubes, feed belts or rollers, clamp pads, applicator or die cassette — with unit price and the location they ship from. A first spare blade set and guide tube in the crate is the default recommendation; the next set does not wait for a container.
The first hour
- Before power. Check the packing list, supply requirements and external condition for transport damage. Internal electrical checks belong to qualified personnel with the supply isolated and stored energy addressed according to the manual. Contact us about damage or loose components before connecting power.
- Power up. Confirm the language, the units (mm or inch) and the voltage indication match the packing list.
- Ten pieces of scrap. Load enough suitable sample wire for the selected finished length, program a known length, run ten pieces and measure them with a steel rule. This gives an initial length check before production material is run; it does not isolate every possible feed or measurement fault.
- Your wire at our recipe. Load your wire, enter the recipe from the card, run ten pieces and compare with the sample video. Count strands on two of them.
- Then, and only then, change settings. If something is off, tell us what you measured before you turn anything; we can use those observations to identify the next check.
Why this is on a troubleshooting page
A clear setup procedure helps a workshop put new equipment into service. A bench cut-and-strip machine such as the WM-1235, a floor machine such as the WM-1420, a bowl-fed press such as the WM-3242 — each needs installation and operator training suited to its configuration.
Send your wire before you order. What comes back is a video of it running and a recipe card that ships with the machine. What arrives is a machine set for your supply, with the English interface and manual, and with the next blade already priced.
Send your cable details and the operation you need to improve through our quotation form. We will review the application and recommend the next step.
See the process in action
Demonstrations from the machines referenced in this guide. Click to watch the operation, then request a trial with your own material.
Questions engineers ask
Will the machine arrive set for my voltage?
Yes. Every machine is set for the receiving country's supply before it is crated — the voltage, phase and frequency confirmed for the installation — and the voltage is written on the packing list. Where a machine runs a transformer for 110 V shops, the transformer is fitted and bolted, not shipped loose.
Is the screen in English? Is the manual?
Export units ship with the English interface selected and an English operating manual that covers setup, recipe entry and the fault list — not a translated specification sheet. Where a panel carries printed labels rather than a screen, the labels are English.
What should I check in the first hour?
Check the packing list and inspect for transport damage before connecting power. Any internal electrical inspection must be performed by qualified personnel with the supply isolated, following the manual. Confirm the language and units, then use enough suitable sample wire to run ten pieces at a known length and measure them. Then run your own wire at the recipe we sent with the machine and compare with the sample video.
Where do blades and other wear parts come from, and how fast?
Every quote lists the wear parts for that machine — blades, guide tubes, feed belts or rollers, clamp pads, applicator or cassette — with unit price and the location they ship from, so you know the lead time before you need the part. We recommend a first spare blade set and guide tube ship in the crate.